54ok Privacy Policy — How We Protect Your Personal Data

Our Privacy Commitments

54ok is committed to handling your personal data with integrity, transparency, and care. The following six principles summarise our core approach to your privacy.

1. Introduction

This Privacy Policy applies to 54ok ("54ok", "we", "us", or "our"), the operator of the online casino and sports betting platform accessible at 54ok.pro. It describes how we collect, store, use, and protect the personal data of users ("you", "your") who access or use the 54ok platform, including registered account holders and visitors to the website.

By using the 54ok platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. If you do not consent to these practices, you should not use the 54ok platform. This Privacy Policy should be read alongside our Terms & Conditions, which govern your use of the platform more broadly.

2. Data Controller

54ok is the data controller responsible for your personal data collected via the 54ok.pro platform. As data controller, 54ok determines the purposes and means by which your personal data is processed. We are responsible for ensuring that our data processing activities comply with applicable data protection laws.

For all privacy-related queries, data subject access requests, or concerns about how your personal data is handled, please contact 54ok directly at [email protected]. We will acknowledge your request within a reasonable timeframe and endeavour to resolve it promptly.

3. Personal Data We Collect

54ok collects personal data from you in three main ways: data you provide directly during registration and use of the platform; data generated by your activity on the platform; and data collected automatically via technical means such as cookies and server logs. We detail each category below.

Data You Provide Directly

• Identity information: full name, date of birth, and nationality, collected during account registration and KYC verification.
• Contact information: email address, phone number, and residential address, used for account management, identity verification, and support communications.
• Identity documents: copies of national ID cards, passports, or other government-issued identification submitted for KYC compliance purposes.
• Payment information: the names and identifiers (e.g. bKash account numbers, last four digits of cards) associated with payment methods you use on the platform. Full card numbers and mobile banking PINs are never stored by 54ok.

Data Generated by Your Activity

• Gaming and betting history: records of games played, bets placed, amounts wagered, outcomes, and transaction histories on the 54ok platform.
• Financial transaction records: deposit and withdrawal amounts, dates, and payment method identifiers associated with your account.
• Customer support interactions: the content of communications between you and the 54ok support team, including live chat transcripts and email correspondence.

Automatically Collected Technical Data

• Device and browser information: device type, operating system version, browser type and version, and screen resolution.
• IP address and approximate location: used for fraud prevention, geolocation compliance checks, and platform security purposes.
• Session data and access logs: timestamps of platform access, pages visited, features used, and session duration.
• Cookie data: identifiers and preference data stored via cookies and similar technologies on your device when you use the 54ok platform.

4. How We Use Your Personal Data

54ok uses your personal data for the following purposes. We only process your data for purposes that are compatible with the reason it was originally collected, and we do not use it for purposes you would not reasonably expect.

• Account creation, verification, and management: to register you as a player, verify your identity and age, and maintain your account throughout your use of the platform.
• Payment processing: to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and to maintain accurate financial records associated with your account.
• Fraud prevention and security: to detect, investigate, and prevent fraudulent activity, money laundering, underage gambling, and other prohibited conduct on the platform.
• Regulatory compliance: to fulfil our legal and regulatory obligations, including Anti-Money Laundering (AML) requirements, KYC obligations, and responses to lawful requests from competent authorities.
• Customer support: to respond to your queries, resolve complaints, process account-related requests, and maintain records of support interactions for quality assurance purposes.
• Platform improvement and personalisation: to analyse how the platform is used, identify areas for improvement, and personalise your experience — for example by surfacing cricket betting markets relevant to tournaments you follow.

5. Legal Basis for Processing

54ok processes your personal data on one or more of the following legal bases, depending on the specific purpose for which the data is being processed.

Contractual Necessity

Much of the personal data 54ok collects is necessary to perform our contract with you — namely to provide the online casino and sports betting services you have signed up to use. This includes processing your registration details, verifying your identity, processing your transactions, and managing your account. Without this data, we cannot provide the services.

Legal Obligation

Certain processing activities are required by law. These include KYC identity verification, Anti-Money Laundering checks, age verification, and the retention of transaction records for the minimum periods required by applicable regulations. 54ok is obligated to carry out these activities regardless of whether you consent to them.

Legitimate Interests

In some cases 54ok processes your data on the basis of legitimate interests — for example, to detect and prevent fraud, improve platform security, analyse usage patterns to improve the service, and personalise your gaming experience. We only rely on this basis where our interests do not override your fundamental rights and privacy interests.

6. Payment Data and Financial Transactions

All financial transactions on 54ok — including deposits via bKash, Nagad, and Rocket, and withdrawals to those same payment methods — are processed through secure payment gateways. 54ok does not store complete payment card numbers, CVV codes, mobile banking PINs, or full mobile banking credentials on its own servers. Payment data is transmitted directly to the relevant payment processor using encrypted connections.

We retain records of transaction amounts, dates, payment method types, and transaction reference numbers for the purposes of account management, dispute resolution, and regulatory record-keeping obligations. These records are retained for the minimum period required by applicable law and are not used for any purpose beyond those listed in Section 4 of this Privacy Policy.

7. Sharing Your Personal Data

54ok does not sell your personal data to third parties. We share your personal data only in the limited circumstances described below, and only to the extent necessary for the relevant purpose.

• Payment processors and financial service providers: we share necessary transaction data with bKash, Nagad, Rocket, Upay, Visa, Mastercard, and other payment partners solely to process your transactions. These partners are bound by their own privacy and security obligations.
• Identity verification providers: we share identity and document data with KYC verification service providers to fulfil our age and identity verification obligations.
• Game and technology providers: certain game providers and platform technology vendors may receive aggregated or anonymised data to enable their games or services to function on our platform. These providers do not receive personally identifiable information beyond what is technically necessary.
• Law enforcement and regulatory authorities: we may be required to disclose personal data to law enforcement agencies, regulatory bodies, or courts where we are legally obligated to do so. We will only disclose the minimum data required to fulfil the relevant legal obligation.

All third parties with whom 54ok shares your personal data are required to handle it in accordance with applicable data protection standards and are prohibited from using it for any purpose beyond the specific purpose for which it was shared.

8. Cookies and Tracking Technologies

54ok uses cookies and similar tracking technologies on the 54ok.pro platform to improve your user experience, maintain your session, and gather analytical data about how the platform is used. This section explains the types of cookies we use and how you can manage your cookie preferences.

Essential Cookies

These cookies are strictly necessary for the 54ok platform to function. They enable core features such as maintaining your login session, remembering your language preference, and ensuring the security of your account during your visit. Essential cookies cannot be disabled without impairing the functionality of the platform.

Analytical Cookies

These cookies collect aggregated, anonymised data about how visitors use the 54ok platform — for example, which pages are visited most often, how long users spend on particular features, and what types of devices are used to access the platform. This data helps 54ok understand usage patterns and make informed decisions about platform improvements.

Managing Your Cookie Preferences

You can control and manage cookies through your browser settings. Most modern browsers allow you to view, block, or delete cookies stored on your device. Please note that disabling certain cookies may affect your ability to use some features of the 54ok platform. For detailed guidance on managing cookies in your specific browser, refer to your browser's help documentation.

9. Data Retention

54ok retains your personal data only for as long as it is necessary for the purposes for which it was collected, or as required by applicable law. The retention periods we apply vary depending on the category of data and the purpose for which it is held. As a general guide: account data is retained for the duration of your account's active status plus a minimum post-closure period required by law; transaction and financial records are retained for the minimum period required by applicable financial regulations; and KYC documentation is retained for the minimum period required by Anti-Money Laundering regulations.

When your personal data is no longer required and no legal obligation requires its retention, 54ok will securely delete or anonymise it. If you close your account, we will action your data deletion request within a reasonable timeframe, subject to any legal retention obligations that require us to hold certain records for a defined minimum period.

10. Your Privacy Rights

As a user of the 54ok platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact us at [email protected]. We will respond to all data subject requests within a reasonable timeframe.

• Right of access: you have the right to request a copy of the personal data 54ok holds about you, together with information about how it is processed.
• Right to rectification: if you believe that personal data 54ok holds about you is inaccurate or incomplete, you have the right to request that it be corrected or completed.
• Right to erasure: subject to legal retention obligations, you may request that 54ok delete your personal data. We will comply where there is no overriding legal requirement to retain the data.
• Right to restrict processing: in certain circumstances you may request that 54ok restrict how your personal data is processed — for example if you contest its accuracy while we investigate.
• Right to data portability: where technically feasible and legally applicable, you may request that 54ok provide your personal data in a structured, commonly used, machine-readable format.
• Right to object: you have the right to object to processing of your personal data where that processing is based on legitimate interests, including profiling for direct marketing purposes.

To exercise any of your rights, please contact our support team at [email protected] with your request. We may need to verify your identity before processing your request. We aim to respond to all data subject requests within 30 days of receipt.

11. Security Measures

54ok implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL/TLS encryption for all data in transit, access controls and authentication requirements for internal systems, regular security assessments and vulnerability testing, and staff training on data protection obligations.

While 54ok takes all reasonable steps to protect your data, no internet-based system can be guaranteed to be completely secure. You are also responsible for keeping your own account credentials secure. If you suspect any unauthorised access to your account, please contact us immediately at [email protected].

12. Children and Underage Users

The 54ok platform is strictly for adults aged 21 and above. 54ok does not knowingly collect personal data from any person under the age of 21. If we become aware that personal data has been collected from a person under 21, we will delete that data immediately and close the associated account. If you believe that a person under the age of 21 has registered on the 54ok platform, please contact us immediately at [email protected] so that we can take appropriate action.

13. Changes to This Privacy Policy

54ok may update this Privacy Policy from time to time to reflect changes in our data processing practices, legal obligations, or platform features. When material changes are made, we will notify registered users via their registered email address or via a prominent notice on the platform. The date of the most recent update is displayed at the top of this page.

Your continued use of the 54ok platform following the publication of a revised Privacy Policy constitutes your acceptance of the updated policy. We encourage you to review this page periodically to stay informed about how we protect your personal data.

14. Contact and Data Requests

If you have any questions about this Privacy Policy, wish to exercise any of your data subject rights, or have a concern about how 54ok handles your personal data, please contact our support team:

[email protected]